The “as a service” trend is changing the way products and service are consumed. Almost anything can be set up “as a service” giving organisations the ability to consume service without having to pay outright. The most appealing aspect of “as a service” is that companies can move significant capital expenditure into operational expenditure and thus makes doing business easier. For IT, you may have noticed a lot of managed service providers (MSPs or CSPs,) have popped up recently to service this trend. IT providers like managed services because it gives them a guaranteed income, whereas customers like managed IT services because they provide a predictable spend. In this article, we will discuss realistic expectations customers should look out for when using the “as a service” business model for IT Services.