IT Support Services
Get unlimited support that’s available 24/7. Our goal is to provide the most responsive IT support you’ve ever had.
82.5% of issues solved within five minutes
During May 2018 – June 2022, our team of support engineers fixed 82.5% of issues within 5 minutes.
Protect & support your business
Let’s keep your employees happy with technology that is responsive and secure. We’ll maintain and support your existing infrastructure, or upgrade your current systems. Our technicians are available on-site and remotely when you need them.
Our support engineers work around the clock to make sure your technology is operating effectively. Whether it’s mobile, desktop, data centre or core infrastructure; we have you covered.
Modernise your technology
Create a productive workplace with improved culture. You’ll get access to the latest technology that supports a secure and flexible working environment.
Our team has the expertise to handle the most complex IT environments and solve your IT concerns. You’ll get access to your success manager, support desk and a team of experts.
What We Do
We take a good look at your infrastructure, network, security and devices. We’ll provide you with a proposal based on your needs.
We promptly get to work on tidying up and documenting your network. We’ll also monitor and optimise your systems.
Our technicians proactively take care of configuring your systems to best practices. Keeping your business efficient and secure.
We take responsibility for making sure your technology is running seamlessly. We fix issues as they arise with our 24/7 support desk.
Why should you choose an on-site or remote IT support desk?
We take care of the setup, installation, configuration, maintenance and support of your equipment.
On-site & Remote IT Support Desk
Increase user productivity with rapid problem resolution and improved service levels.Get prepaid support or contract terms that increase user satisfaction, and fixed per user costs.
Access our business IT support team remotely over the phone, or they can come on-site to help with more technical issues.
Our Service Desk includes phone and remote user support for PC hardware, desktop and software. You’ll also get call management, software hot fixes required for support and online reporting.
- Australian-based service desk in Melbourne and Sydney
- 24 x 7 phone, email and remote support
- Single number for all issues
- Tailored to your business requirements
- Monthly reports
- Rapid response to major issues
Managed Desktop and Support
Get comprehensive PC management services for a fixed monthly fee. Significantly reduce the overall cost of your technology.
Increase productivity. Your staff will be freed from the distractions, disruptions and costs of selecting, implementing, and managing your technology.
We provide a single point of contact. You can concentrate on your business, not your computer systems.
Access proactive health monitoring of your critical systems and network infrastructure. Make sure you have the protection and connectivity your company needs.
- Integrated managed infrastructure for networking;
- Multi network services;
- Network transformation and outsourcing services;
- On-prem, private-cloud & multi-cloud management.
Keep your systems safe from vulnerabilities. We take away the focus on maintaining and updating your technology. You’ll have time to focus on what’s important.
- Proactive Protection: close vulnerabilities before they are exploited
- Zero-day deployment: stop vulnerabilities immediately
- Best of breed: Industry-leading management tools deliver updates to your endpoints and more
- Flexible: Customised and timely deployment schedule
Access our high quality on-site support program that complements our remote managed services. Our services are customised for your specific needs and budget.
- Staff augmentation
- Onsite placement services
- Short or mid-term, temporary or project-specific staffing support
- Monthly, pre-paid or scheduled support
Rapidly adopt virtualisation and cloud computing in your organisation..
We help companies address servers, workload, monitoring and management requirements. The move to more highly virtualised environments and provisioning of private cloud architectures requires a lot of resources. We ensure your workloads and virtual hosts are monitored and maintained.