IT Support Services
Get unlimited support that’s available 24/7. Our goal is to provide the most responsive IT support you’ve ever had.
IT Service Desk
On-site Support
Remote IT Support
Network Maintenance
82.5% of issues solved within five minutes
During May 2018 – June 2022, our team of support engineers fixed 82.5% of issues within 5 minutes.
Protect & support your business
Let’s keep your employees happy with technology that is responsive and secure. We’ll maintain and support your existing infrastructure, or upgrade your current systems. Our technicians are available on-site and remotely when you need them.
Our support engineers work around the clock to make sure your technology is operating effectively. Whether it’s mobile, desktop, data centre or core infrastructure; we have you covered.
Modernise your technology
Create a productive workplace with improved culture. You’ll get access to the latest technology that supports a secure and flexible working environment.
Our Work
Village Roadshow boosts mobile worker device security with Linktech Australia
09 Sep, 2020
No Comments
How Hassell improved productivity by enabling all staff to work from home.
06 Jun, 2020
No Comments
WHAT WE DOWHAT WE DOWHAT WE DO
IT Support
What We Do
1. Analyse
We take a good look at your infrastructure, network, security and devices. We’ll provide you with a proposal based on your needs.
2. Optimise
We promptly get to work on tidying up and documenting your network. We’ll also monitor and optimise your systems.
3. Manage
Our technicians proactively take care of configuring your systems to best practices. Keeping your business efficient and secure.
4. Support
We take responsibility for making sure your technology is running seamlessly. We fix issues as they arise with our 24/7 support desk.
IT Support Desk
Why should you choose an on-site or remote IT support desk?
We take care of the setup, installation, configuration, maintenance and support of your equipment.
Affordable experts
You’ll get access to our team of experts at a fraction of your old IT department;s cost.
Predictable IT Spend
With a fixed monthly fee, you will know what you are going to pay with no surprises.
Enhance productivity
We make your business more competitive and efficient by keeping your systems working seamlessly.
Reduce downtime
Proactive maintenance and monitoring keep your business active. We know when something is about to go wrong and will fix it before anything happens.
Customer Service
Australian based and we’re ready to take your call with most issues resolved within minutes.
Peace of mind
Relax knowing that our experts are looking after your technology.
On-site & Remote IT Support Desk
Increase user productivity with rapid problem resolution and improved service levels. Get prepaid support or contract terms that increase user satisfaction, and fixed per user costs.
Access our business IT support team remotely over the phone, or they can come on-site to help with more technical issues.
Our Service Desk includes phone and remote user support for PC hardware, desktop and software. You’ll also get call management, software hot fixes required for support and online reporting.
- Australian-based service desk in Melbourne and Sydney
- 24 x 7 phone, email and remote support
- Single number for all issues
- Tailored to your business requirements
- Monthly reports
- Rapid response to major issues
Managed Desktop and Support
Get comprehensive PC management services for a fixed monthly fee. Significantly reduce the overall cost of your technology.
Increase productivity. Your staff will be freed from the distractions, disruptions and costs of selecting, implementing, and managing your technology.
We provide a single point of contact. You can concentrate on your business, not your computer systems.
Managed Infrastructure
Access proactive health monitoring of your critical systems and network infrastructure. Make sure you have the protection and connectivity your company needs.
- Integrated managed infrastructure for networking;
- Multi network services;
- Network transformation and outsourcing services;
- On-prem, private-cloud & multi-cloud management.
Patch Management
Keep your systems safe from vulnerabilities. We take away the focus on maintaining and updating your technology. You’ll have time to focus on what’s important.
- Proactive Protection: close vulnerabilities before they are exploited
- Zero-day deployment: stop vulnerabilities immediately
- Best of breed: Industry-leading management tools deliver updates to your endpoints and more
- Flexible: Customised and timely deployment schedule
On-site Support
Access our high quality on-site support program that complements our remote managed services. Our services are customised for your specific needs and budget.
- Staff augmentation
- Onsite placement services
- Short or mid-term, temporary or project-specific staffing support
- Monthly, pre-paid or scheduled support
Virtual Server
Rapidly adopt virtualisation and cloud computing in your organisation..
We help companies address servers, workload, monitoring and management requirements. The move to more highly virtualised environments and provisioning of private cloud architectures requires a lot of resources. We ensure your workloads and virtual hosts are monitored and maintained.
Related Blogs
Embracing technology trends in the accounting industry: a guide for IT managers
06 Jun, 2023
No Comments
Physical floor space: does your business need it?
01 Jan, 2022
No Comments
IT support services for SMBs and mid-market enterprises – frequently asked questions (FAQs)
IT support services are solutions offered by IT workers to businesses struggling with their technology systems. IT support service providers are responsible for the maintenance and upkeep of their clients’ network. IT support covers hardware and software solutions.
IT support service providers can be hired for a range of services. These include cyber security, technology upgrades, network monitoring, and more. IT support services can also be performed on-site or remotely depending on an organisation’s needs.
The purpose of IT support services is to help companies who want to get more value from their technical systems. IT support service providers put their customers’ needs above their own and only offer solutions that will increase the latter’s revenue and efficiency. IT support services simplifies IT and makes it more user-friendly.