With the new infrastructure fully operational, the business benefits of the upgrade quickly became evident.
The performance of core applications, both in the office and at remote locations, was significantly improved and staff became much more efficient. The Linktech review showed us clearly how the performance of our core applications could be significantly improved. Linktech worked hard to achieve the maximum possible performance across our network.
As the two companies have grown over the decades, operations have become increasingly dependent on having a reliable and high performance IT infrastructure. A An application, Command (an operations system) provides electronic ticketing and jobs management while a Sybiz accounting system handles billing and invoicing.
In early 2016, the company realised it had reached the capacity of its existing infrastructure.
Data storage resources were almost full and the performance of server and networking hardware was beginning to cause problems. The company was also facing declining levels of service from its existing technology service provider which was resulting in unplanned outages and difficulties in monitoring and managing the systems.
“We knew we had to find an alternative partner who could assist us with a full IT infrastructure upgrade as well as ongoing IT support,” says Susette Tuckett, Administration Manager for both Donmix and Evans’ Quarries. “We don’t have any internal IT staff and so finding a partner we could trust to give us the attention we needed was critical.”
After reviewing a range of alternative IT partners, a decision was made in June 2016 to appoint technology consulting firm Linktech Australia. The firm immediately took over management of the IT infrastructure and worked to improve performance and reliability.
Tuckett says that, as part of the early phase of the relationship, Linktech undertook a comprehensive review of the infrastructure to determine what changes would be required. It quickly became evident that the existing hardware had reached maximum capacity and would have to be replaced.
Working closely with the company’s senior management, Linktech developed a proposal for a new infrastructure. After a thorough evaluation, the decision was made to adopt the proposal and undertake a company-wide upgrade.
“The Linktech review showed us clearly how the performance of our core applications could be significantly improved,” says Tuckett. “We knew that, if we wanted to continue to grow our companies, some significant changes were required.”
“Our Sybiz accounting system had previously taken overnight to complete batch runs. These can now be completed in just 20 minutes,” says Tuckett.
“Production staff at remote sites are also enjoying the much improved performance of the ticketing system which ensures they can maintain firstclass levels of customer service.”
Tuckett says the increased server and storage capacities now in place will support the companies for at least the next five years. During that time, Linktech will continue to provide remote monitoring and management as well as regular site inspection visits.
“Our relationship with Linktech continues to be invaluable,” she says. “They can troubleshoot for us whenever we require it and, if any issues do arise, their response time is near instantaneous which is very welcome. I could not recommend them highly enough as they have become a valuable business partner.”